FAQ - Photo 2 Art
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- How do I upload a photo?
- How do transfer a physical photo?
- How do I get the photo from my camera to the computer?
- What is the best file format to use for uploading my image?
- What is the recommended resolution of the photo I upload?
- What if my photo has red-eye?
- Can I use a professional photograph?
- What if my photo is an unconventional size?
- How long will my image be stored?
- How much does shipping cost?
- What is Magnolia Box's return policy?
- How long will it take to receive my Photo Art?
- Will my Photo Art be the same as the image I see online?
- Do you supply to trade accounts?
How do I upload a photo?
To upload a photo, click the "Select Photo" button and you will be directed to your computer's folders. Go to the folder where you store your photos and double-click on the file you would like to select. Then click on the "Upload" button and your photo will begin uploading to our Photo to Art solution.
During the upload process, you should see a graphic illustrating the progress of your photo upload. It may take up to a minute or two to upload your photo depending on your connection speed and the size of your file.
Once your photo is uploaded you will see it on the screen in our editing tool.
How do transfer a physical photo?
If you are starting with a physical photograph, please scan your image into a scanner at 300dpi resolution for best results.
How do I get the photo from my camera to the computer?
Most digital cameras are sold with a connecting cable and software enabling you to automatically extract the photos from your camera. Typically, the images are then saved to "My Pictures" folder (PC) or "Pictures" folder (Mac).
What is the best file format to use for uploading my image?
Currently we only accept digital photos in JPG format.
What is the recommended resolution of the photo I upload?
The resolution quality from most modern digital cameras is extremely suitable for digital reproduction. However, for best results, we recommend using a camera that is at least 3 mega pixels and an image that is at least 700kb in size. Photo art produced from images that are at least 2 megabytes or larger look extremely good.
You can check your photo’s file size by right-clicking on the image, then selecting Properties, where the size will be displayed.
What if my photo has red-eye?
Please remove the red-eye from the photo before uploading as we will be printing your image in the same way we receive it. However, if the red-eye is particularly poor, you may find using a black and white special effect provides a good compromise result.
Can I use a professional photograph?
Yes, although as part of the Terms and Conditions we require all customers to confirm that they have permission to reprint any images they provide.
What if my photo is an unconventional size?
If your photo is an unconventional size then this is not a problem. All photos can be cropped to fit any size and the paper or canvas will be cut to fit the image perfectly.
How long will my image be stored?
If you order an image, we will store your image file for a maximum of 12 weeks. After this period, we will delete your file. Any files that you upload that you do not order will be held for a maximum of 1 week.
How much does shipping cost?
See our delivery rates.
What is your return policy?
Please refer to our Terms and Conditions
How long will it take to receive my Photo Art?
Please allow 7-10 working days for delivery.
Will my Photo Art be the same as the image I see online?
Yes, due to our unique cropping tool, all products will have exactly the same scale and proportion as presented on screen.
Do you supply to trade accounts?
Yes, we supply Photo to Art software solutions and physical products for trade accounts. Please contact us for our latest prices or for further information.